Introduction to Levels of Service

 

Why is this course for you?

Activity managers need a good understanding of levels of service as the driving force behind all management decisions. Paramount to this is an understanding of what outcomes customers and stakeholders desire, and how these can be defined and measured for a particular activity or service area. 

This introductory seminar focuses on defining customer needs and developing levels of service and performance measures as they relate to activity and asset management. The principles covered in this seminar are applicable to the widest range of activities and assets of the public sector.  

 

On completion of the seminar attendees will:

  • Understand levels of service and the relationship with other business processes
  • Be able to make the linkages between strategic outcomes and the levels of service delivered by their activity
  • Have gained an overview of a number of consultation techniques suited to levels of service development and review with customers/stakeholders
  • Be able to develop meaningful levels of service and performance measures for their own organisation

 

This practical one day seminar has been designed to use workshops to apply the principles of levels of service, particularly the development and measurement of levels of service.

 

Who should attend?

  • Activity and Asset Managers from all public sector disciplines and their staff
  • LTCCP and Strategic plan coordinators
  • Consultants

 

Location.    Wellington

Date.           13 October

 

Download

 

 Introduction to Levels of Service Seminar Brochure

 

 Full 2010 Seminar Brochure

 

 

 

 

Find out feedback from the 1st of two courses of the"Introduction to Levels of  Service" Seminar 2010

 

Registration Fees 

Standard Registration Fee
$540 per person per day   |   Two day event $970

NAMS Members - Save 10%!
Single day event $486 | Two day event $873

To get the special member rate you must be a NAMS Member at the time you register for the event

See our Member Benefits page for more details
See our Membership Options


Multiple Attendee Discount
Two attendees $520 each per single day | $930 each per two day event


Three or more attendees $500 each per day   |  $900 each per day for 
                                                                                  two day event

For discounted rates all attendees must belong to same organisation and attend the same seminar on the same day

Multiple Attendee Discounts can only be made through our Manual Payment Option  - See our Multiple Attendee Registration Form

Only one account per seminar per organisation will be issued

All prices are inclusive of GST

 

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To achieve our vision "Enhancing the well being of New Zealand communities through leadership of Asset Management" NAMS is supported through a partnership programme. NAMS would like to acknowledge all of its partners for their support.