Service / Trading Policy


Terms of Trade /Online Trading Policies


Confirmation of Payment

When you make an order online through our webshop you will be sent an email confirmation straight after your purchase. Please make sure all steps throughout the checkout is fully completed. If you do not get sent an email confirmation and believe your order was fully completed please email us directly at and let us know when your order was placed to ensure your purchase is dispatched in the quickest time possible to you.


Returns Policy

Within 30 days of delivery, you may return any item you purchase in new condition with original packaging for a full refund. We'll also pay the return shipping cost if the return is a result of our error. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return.

Warranty Policy

Should you discover any defects in your product, please contact us via of our contact link, to help us arrange a replacement on receipt of the item. When replacements are not available we may, at our digression, provide a complete refund.

Delivery Policy

We will not deliver to a Post Office box or any address in which we deem suspicious. We ship our goods using NZ Parcel Post for New Zealand deliveries or NZ Post International for overseas deliveries. Should you feel that your goods do not arrive in good condition, please feel free to contact us using our contact form. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Privacy Policy

Any personal information that is provided by the user of this website is retained by merchant for the purposes of contact and shipping only and will not be distributed to third parties.

Secure Payment Policy

All Credit Card transactions are processed immediately with Bank. The payment page is hosted by the bank and secured with 128 bit encryption. The card details you enter are safe because it is not stored or cached by the merchant - but entered directly into the banking system. You will receive an instant confirmation of transaction approval or decline before being returned to this merchant web site.

Seminar Cancellation Policy

You may transfer your registration to another person or another NAMS Seminar up to 48 hours prior to the start of the seminar without incurring a fee. Cancellations of registrations will incur a $50 administration chrage and must be recieved 7 days before the event starts.


NAMS Group strives to only send e-mails to those who want to receive them. If you would not like to receive future e-mails, please reply unsubscribe to any of the emails you receive from NAMS.


Intellectual Property

All products and services produced by The NAMS Group is copyright and apart from any use as permitted under the NZ Copyright Act 1994, no part may be reproduced by any person without the permission from the National Asset Management Steering (NAMS) Group Ltd - a company soley owned by IPWEA NZ. Requests and enquiries concerning reproduction and rights should be addressed to the publishers:


New Zealand Asset Management Support (NAMS)Group Ltd

PO Box 25415


New Zealand


Phone: 027 499 3179




AECOM GHD Opus SPM Assets Waugh Infrastructure BECA
To achieve our vision "Enhancing the well being of New Zealand communities through leadership of Asset Management" NAMS is supported through a partnership programme. NAMS would like to acknowledge all of its partners for their support.